Audience Services

Serving you better at The Port Theatre

The Port Theatre Society is pleased to provide our audiences with services that help enhance your performance experience.

Parking

Conveniently located beside the theatre, the most ideal parking is in the Harbourfront Underground Parkade.  Other options include the Bastion parkade and VICC parkade, both within a block of the theatre. The parkades can get very busy before sold-out events so remember to allow for extra time.

Accessibility & Special Accommodations

We’re committed to increasing access to live theatre for all audience members. If you have a specific request that will make your theatre experience more comfortable, please contact our Ticket Centre before purchasing your ticket. CALL 250-754-8550 or email tickets@porttheatre.com. Services available for patrons include:

  • Hearing assistance devices
  • Bariatric chairs
  • Complimentary in-house wheelchairs
  • One elevator
  • Over 28 wheelchair / accessible seating options
  • Assistance with seating (please arrive 30 minutes prior to start time and our front of house staff will be happy to assist you)
  • Service dogs are welcome; however, due to potential severe allergic reactions of employees and other patrons, service dogs must be positioned in accessible areas of the theatre. Please contact the Ticket Centre to arrange your seating options.
  • Unique needs. Our team is happy to discuss additional requests and provide suggestions tailored to you.

Reminder: To access any of these services, please contact the Ticket Centre before purchasing your ticket.

Audience Services Desk

Located in the centre of the main lobby, our friendly staff/volunteers will assist you with booster seats, coat check, hearing assistance devices and complimentary wheelchairs. Audience Services also houses a first aid station and our lost-and-found centre. Please contact our Front of House Manager on the night of your show if we can help you in any way.

Washrooms

The Port Theatre strives to be a safe, inclusive, and welcoming space for all. We offer accessible single-occupancy gender-neutral washroom options on all levels of the facility. We are in the process of creating signage to better reflect the Port Theatre’s inclusive values.

Licensed Bar Service

Before the show, enjoy our highly popular Pre-Order Service so that your drink is ready for you at the beginning of intermission. We feature international and VQA wines available by the glass and a selection of domestic and imported beers and ciders.

Theatre Policies

Out of consideration for other members of the audience, performers and staff, please observe our following theatre policies:

If you’re unwell, please do not attend

If you or anyone from your party feels unwell before the performance, please do not attend. Please contact the Port Theatre Ticket Centre at 250-754-8550: Monday to Friday 11am to 5pm, Saturday 12 to 5pm, and always open 2  hrs. before a ticketed showtime
or by e-mail at tickets@porttheatre.com for options regarding tickets.

Babes-in-arms

Babes-in-arms are not permitted for adult performances. Please check with the Ticket Centre regarding specific event restrictions.

Latecomers

At a suitable break in the performance, latecomers will be escorted to available seats in the back of the concert hall.

Electronic Devices & Recordings

As a courtesy to performers and your fellow patrons, please turn off cellular phones and personal entertainment devices. The use of any type of audio or visual recording is prohibited unless otherwise permitted by the artists and promoter. Please refer to the event page for more information about the show.

Chemical Sensitivity

Some patrons have serious allergies to strong fragrances, forcing them to leave the theatre. In consideration for those seated around you, please refrain from wearing perfume, aftershave or other scented products.