AUDIENCE SERVICES

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Serving you better at The Port Theatre...

The Port Theatre Society is pleased to provide our audiences with services that help enhance your performance experience.

Parking

Conveniently located beside the theatre, the most ideal parking is in the Harbourfront Underground Parkade.  Other options include the Bastion parkade and VICC parkade, both within a block of the theatre. The parkades can get very busy before sold-out events so remember to allow for extra time.

Accessibility

We are committed to increasing access to live theatre for all audiences. Services available providing support for patrons include: hearing assistance devices, bariatric chairs, complimentary in-house wheelchairs and over 28 wheelchair accessible seating options. Patrons requiring the use of these services are asked to inform the Ticket Centre at the time of purchasing a ticket.

Audience Services Desk

Located in the centre of the main lobby, our friendly volunteers will assist you with coat check, snacks, refreshments, booster seats, hearing assistance devices and complimentary wheelchairs. Audience Services also houses a first aid station and our lost-and-found centre. Please contact our Front of House Manager on the night of your show if we can help you in any way.

Licensed Bar Service

Before the show, enjoy our highly popular Pre-Order Service so that your drink is ready for you at the beginning of intermission. We feature international and VQA wines available by the glass and a selection of domestic and imported beers and ciders.

Washrooms

The Port Theatre strives to be a safe, inclusive, and welcoming space for all. We offer accessible single-occupancy gender-neutral washroom options on all levels of the facility. We are in the process of creating signage to better reflect The Port Theatre’s inclusive values.